We deliver quality cleaning to make every home & office perfect

Find us in Dubai and across the UAE

Health & Safety


MyMaid is firmly committed to a policy enabling all work activities to be carried out safely, and with all possible measures taken to remove (or at least reduce) risks to the health, safety and welfare of workers, contractors, authorised visitors, and anyone else who may be affected by our operations. We are committed to ensuring we comply with the Work Health and Safety Act, the Work Health and Safety Regulations and applicable Codes of Practice and UAE Standards as far as possible.
It is the policy of MyMaid to comply with the terms of the Health and Safety of UAE Federal Labour Law specifies certain provisions for employee safety and health care, stipulated under Article 91 to Article 101. The provisions of the law require the following measures and procedures to be adhered to:


THE EMPLOYER – (Managing Director)

  • Will provide and maintain as far as possible:
  • a safe working environment
  • safe systems of work
  • plant and substances in safe condition
  • facilities for the welfare of workers
  • information, instruction, training and supervision that is reasonably necessary to ensure that each worker is safe from injury and risks to health
  • a commitment to consult and co-operate with workers in all matters relating to health and safety in the workplace a commitment to continually improve our performance through effective safety management.
  • The Health and Safety at Work UAE Federal Labour Law under Article 91 to Article 101 places a statutory duty on all employers to ensure, so far as is reasonably practicable, the safety, health and welfare of all its employees at work and other people who may be affected by their activities, e.g. users, volunteers, members of the public.
  • The Executive Committee, as the employer, has overall and final responsibility for health and safety matters at MyMaid, and for ensuring that health and safety legislation is complied with.
  • The Executive Committee will review the operation of its health and safety policy annually.


  • The Director has overall responsibility for ensuring that the health and safety policy is put into practice at MyMaid premises. The Director will ensure that: –
    • employees receive sufficient information, training and supervision on health and safety matters
    • line managers are aware of their responsibilities to their staff and volunteer
    • a risk assessment is undertaken and the results written up and made available to all employees
    • accidents are investigated and reported to the Executive Committee
    • there are arrangements in place to monitor the maintenance of the premises and equipment
    • there are adequate arrangements to liaise and co-operate on health and safety matters with other employers sharing MyMaid premises.
    • that MyMaid accepts its responsibility for the health and safety of its employees based in the offices of other organisations.
    • ensure that the MyMaid Health and Safety Working group has the time, facilities and resources to carry out its business effectively.


  • The Director will appoint from amongst the MyMaid employees, at least one “competent person”
  • Competent persons will report to the Director and will assist in assessing the health and safety risks to MyMaid employees and devising and applying measures to improve health and safety. The Director will ensure that the competent persons have adequate time, information, training and resources to undertake their task.
  • All employees will be told who the competent persons are.
  • The competent persons at the time of issuing this policy statement is.


  • As part of this policy, MyMaid will establish a Health and Safety Working Group which shall comprise of the following: –
    1 x management representative
  • The Working Party will have the following terms of reference: –
  • (a) to monitor the implementation of the MyMaid health and safety Policy including Risk assessments.(b) to monitor and review all health and safety incidents and make recommendations where appropriate

Each worker has an obligation to:

  • comply with safe work practices, with the intent of avoiding injury to themselves and others and damage to plant and equipment
  • take reasonable care of the health and safety of themselves and others
  • wear personal protective equipment and clothing where necessary
  • comply with any direction given by management for health and safety
  • not misuse or interfere with anything provided for health and safety
  • report all accidents and incidents on the job immediately, no matter how trivial
  • report all known or observed hazards to their supervisor or manager.
  • All employees have the responsibility to co-operate with the Director and the Executive Committee to achieve a safe and healthy workplace and to take reasonable care of themselves and others.
  • Employees must not intentionally or recklessly interfere with anything provided for their health, safety and welfare. Serious breaches of the Health and Safety Policy and rules (e.g. misusing equipment, deliberately putting someone else’s safety in danger) will be dealt with through MyMaid’s Disciplinary Procedure.
    • Whenever an employee, notices a health or safety problem which they are unable to put right, they must immediately inform the line manager, or, or one of the competent persons named above, (or the Fire Officer or first aider if this seems more appropriate – see below). They may also inform the union safety representative.
    • Health, safety and welfare matters may be raised by any employee at MyMaid staff meetings.


  • MyMaid will ensure that a competent person carries out a risk assessment in accordance with the UAE Federal Labour Law under workers safety, protection, health and social care.This risk assessment will be written up, and be made available to all staff.
  • The written risk assessment will be reviewed and updated annually to ensure it covers all employees against all risks, and to ensure that any action identified as needed in the risk assessment has been carried out. The risk assessment will also be updated every time that there is a major change in working practices. The risk assessment will cover all MyMaid employees, wherever they may be based, and will cover all aspects of their work.


  • MyMaid will ensure that new employees and volunteers receive information on health and safety as part of their induction.
  • MyMaid will organise training for employees and volunteers on health and safety matters as appropriate, including: general health and safety training, first aid, manual handling, fire safety, risk assessment. MyMaid will also organise training for appropriate use of equipment, and any special training needed to ensure safe systems of work.
  • If employees and volunteers consider they have health and safety training needs they should inform their line manager.


  • MyMaid has a responsibility to provide a safe and healthy environment for staff and volunteers. The Office Manager will be responsible for liaising with the Office Manager to ensure that any repairs are carried out swiftly with the minimum of disruption.
  • All MyMaid staff are responsible for spotting hazards or potential hazards. If a hazard is seen, it should be removed or dealt with as soon as possible, or if not, reported to the Office Manager.


  • Things out of reach:
    Chairs or other furniture must not be used to stand on for the purposes of replacing light bulbs, reaching for things off tops of cupboards etc. A properly maintained, undamaged step ladder must be used.
  • Damaged Equipment:
    Regular checks must be carried out on furniture and equipment for damage which leave sharp edges protruding or other hazards. Any damaged furniture must be reported for repair or condemnation straight away and must be removed from use.
  • Damage to Fabric of Building, Windows etc:
    All such damage must be reported immediately to the Office Manager.
  • Misplaced Furniture, Equipment or Supplies:
    Any furniture, equipment or supplies left in an inappropriate place, for example obstructing a gangway, must be removed immediately, and placed in an appropriate, safe place.



  • Gangways must be kept clear from obstructions and materials must be stored in safe areas. Under no circumstances must goods or materials be stacked immediately in front of or obstructing fire doors, fire exits, fire alarms or fire equipment.


  • Mymaid accommodation/office is a non-smoking building. Staff may smoke only in the designated smoking area which is outside the rear entrance door.


  • MyMaid will endeavour to provide a well-ventilated workplace and accommodation in which staff have control over their local level of ventilation.


  • In office workplaces, a minimum temperature of 16°C must be maintained, Efforts will be made so far as is reasonably practical to ensure the workplace temperature does not rise to an uncomfortable level. A thermometer will be providing in a conspicuous place and in such a position as to be easily seen. MyMaid will do all in its power to ensure reasonable temperatures in the workplace always.


  • Adequate lighting must be provided. If lights are found to be out of order, the fault must be corrected as soon as reasonably possible.


  • Some MyMaid staff work within an open plan office or even in staff accommodation and therefore a certain level of noise is unavoidable, however MyMaid will endeavour to ensure that noise is kept to as low a level as is practicable.


  • Office equipment such as photocopiers and printers can emit pollutants into the atmosphere. MyMaid will take reasonable precautions in ensuring that these levels are kept as low as is possible. Employees will not be expected to work in enclosed spaces with equipment that emit atmospheric pollutants. Spaces where these pollutants are present shall be kept well ventilated.


  • Equipment must not be left lying around but must be suitably stored.
    – No wires must be left trailing across floors.
    – Non-flammable rubbish bins must be positioned at various points.
    – Except in emergencies, and with the permission of the Director, no paraffin, bar electric or calor gas fires will be used at MyMaid office premises.


  • All building maintenance such as electrical work, carpentry, painting etc should be carried out by skilled people. No staff should endanger themselves or others by carrying out such work.
  • Broken, ineffective or damaged electrical equipment must be reported to the Office Manager. Staff should never perform unsafe practices such as: jamming wires in sockets with matchsticks or nails, improvising a junction box, running power tools from lamp sockets so that they cannot be earthed, forcing a plug into the wrong socket, using improvised wrongly rated fuses for the current that the equipment is carrying, hanging cables on nails or allowing them to trail in pools of water, using equipment with the earth wire pulled out of its terminal, misusing an earthing clamp on welding sets etc.


  • Staff Accommodation
  • Good and safe enough to accommodate MyMaid’s staff with fully furnished of accommodation facilities.
  • Transportation
  • From staff accommodation to workplace
  • From workplace to staff accommodation
  • Working hours/ days
  • Always had 1hour exact break for a day.
  • Work for 6 days a week with 1 day off each week.


  • Be Aware of Your Surroundings

This step requires knowing the hazards of your job or workplace. Once you’ve learned these risks, you can keep clear of potential hazardous areas, and potential hazardous situations. Also, always be alert of machinery.

  • Take Regular Breaks

So many work-related injuries and illnesses occur because a worker is tired, burned out and not alert to their surroundings. Taking regular breaks helps you stay fresh on the job. One trick to staying alert is to schedule the most difficult tasks when your concentration is best, like first thing in the morning.

  • Use Tools and Machines Properly

Take the proper precautions when using tools, and never take shortcuts. Taking shortcuts is one of the leading cause of workplace injury. It’s a huge safety risk to use scaffolding as a ladder or one tool in place of another for a specific job. Using tools, the right way greatly reduces the chance of workplace injury.

  • Keep Emergency Exits Easily Accessible

In case of an emergency, you’ll need quick, easy access to the exits. It’s also recommended to keep clear access to equipment shutoffs in case you need to quickly stop them from functioning.

  • Report Unsafe Conditions to Your Supervisor

Your supervisor needs to be informed about any workplace safety hazards or risks. They are legally obligated to ensure their employees have a safe working environment and will take care of the unsafe conditions and make them safe for you and your co-workers.

  • Stay Sober

Around three percent of workplace fatalities occur due to alcohol and drugs. When a worker’s ability to exercise judgment, coordination, motor control, concentration or alertness is compromised, this leads to any number of risks for workplace injury and fatalities.

  • Reduce Workplace Stress

Stress can lead to depression and concentration problems. Common causes of workplace stress include long hours, heavy workload, job insecurity and conflicts with co-workers or managers. Take your concerns about workplace stress to your supervisor to see how they might help you address them.

  • Wear the Correct Safety Equipment

If you’re not wearing the correct safety equipment for a task, you may get injured. Depending on the job, equipment like earplugs, earmuffs, hard hats, safety goggles, gloves or a full-face mask greatly reduce the risk of workplace injury.

It’s up to facility managers and business owners to get their employees onboard with workplace safety efforts, encouraging them to become active members in the process. Share with them the workplace injury statistics and the inherent risks their job presents to them daily. Provide incentives that reward them for exemplifying great workplace safety behaviour. These simple initiatives really do make all the difference.


  • All incidents of aggression or violence should be reported to management and recorded in the accident book.
  • Employers have a responsibility to provide a safe working environment. Staff should report any current or potential situation at work which is a threat to personal safety. Talking about fear and other problems related to aggression or harassment are not marks of failure but good practice. A serious incident, even if it results in no physical harm, may cause feelings of fear, panic or despair which can carry on long afterwards. The management of MyMaid recognises this and will be disposed to provide whatever support, counselling or time off work seems appropriate.


  • It is not only the responsibility of the Fire Officers, but of all staff to be aware of fire hazards, to know the location of fire exits and the assembly point. Everyone must know the fire drill instructions, and these will be part of the induction process for all new staff and volunteers.
  • Access to escape doors, extinguishers and other firefighting equipment must not be obstructed and all Fire Officers will be instructed on their use.


  • The Resource Centre management is responsible for carrying out Fire Drills and will arrange at least three each year. The MyMaid Fire Officers are responsible for ensuring that staff are aware of the evacuation procedures. The Fire Officers have the power to remove obstructions from fire exits. The Fire Officers should liase with the Office manager after each evacuation to review the success or otherwise of the evacuation and to make recommendations for improved practices.
  • The Fire alarms shall be tested at regular intervals by the Office Manager. MyMaid staff will be notified of any testing taking place during office hours.
  • Visitors to MyMaid and all MyMaid staff, including volunteers, must be made fully familiar with the escape routes and the assembly points.


If the fire Alarm sounds (a continuous single pitch note)

  • Evacuate the building immediately by the nearest exit.
  • Do not use the lift.
  • Ensure any visitors leave the building.
  • Do not put yourself at risk.
  • Assemble at
  • Do not re-enter the building for any reason until the Office Manager or fire brigade confirm that it is safe to so.
  • If You Discover a Fire
  • Raise the alarm by operating the break glass switch at the nearest Fire Alarm Call Point. These are in the stair wells on each floor.
  • Evacuate the building immediately as above.


The provision of immediate medical assistance to an ill or injured person until definitive medical treatment can be accessed, or until the illness or injury is fully dealt with.


It generally consists of a series of simple, potentially life-saving steps that an individual can be trained to perform with minimal equipment:

  • The principle of first aid is immediate action.
  • Any action taken needs to be careful and deliberate and the first-aider should remain calm always.
  • The priority is to yourself and other bystanders. Assess for danger and think before you act. There may be gas – risk of explosion or asphyxiation; electricity – the pool of water around the faulty washing machine may be live; fire – opening a hot door may be the last thing you should do; assault – the assailant with a knife or a gun may be behind the door awaiting their next victim or a hostage; blood – avoid unnecessary contact with bodily fluids by wearing gloves and a face shield if available.
  • It is important to assess the situation quickly, to appreciate the limitations of your own actions and to seek expert assistance – eg, by calling 999/112/911 for ambulance, police or fire service help as soon as possible


It’s important to have a well-stocked first aid kit in your home so you can deal with minor accidents and injuries.

Your first aid kit should be locked and kept in a cool, dry place out of the reach of children.

Many people also keep a small first aid kit in their car for emergencies.

A basic first aid kit may contain:

  • plasters in a variety of different sizes and shapes
  • small, medium and large sterile gauze dressings
  • at least two sterile eye dressings
  • triangular bandages
  • crêpe rolled bandages safety pins
  • disposable sterile gloves
  • tweezers
  • scissors
  • alcohol-free cleansing wipes
  • sticky tape
  • thermometer (preferably digital)
  • skin rash cream, such as hydrocortisone or calendula
  • cream or spray to relieve insect bites and stings
  • antiseptic cream
  • painkillers such as paracetamol (or infant paracetamol for children), aspirin (not to be given to children under 16), or ibuprofen
  • cough medicine
  • antihistamine tablets
  • distilled water for cleaning wounds
  • eye wash and eye bath


It may also be useful to keep a basic first aid manual or instruction booklet with your first aid kit. Medicines should be checked regularly to make sure they are within their use-by dates.


  • In all MyMaid premises First Aid provision will be available always in an appropriate and accessible First Aid Box.
  • The first aid box is kept in the Personnel Office and in staff accommodation.
  • At least two employees will receive will receive appropriate first aid training.
  • All new employees will be told as part of their induction of the location of first aid equipment and the employees who have received first aid training.
  • A record of all first aid cases treated will be kept in the Accident Book, which will be kept with the First Aid box.


  • All employees must report all incidents which did or nearly resulted in personal injury to themselves or others, to their line manager and the Office Manager and make sure the accident is recorded in the Accident Book.
  • It is the responsibility of the Office Manager to ensure that any necessary follow up action is taken to reduce the risk of the accident or near accident reoccurring.
  • The Office Manager is responsible for reporting incidents which come within the Reporting of Injuries, following incidents: –

(a) fatal accident

(b) major injury accidents\conditions

(c) dangerous occurrences

(d) accidents causing more than 3 days incapacity for work

(e) certain work-related diseases.



  • Stress at work is a serious issue: workers can suffer severe medical problems, which can result in under-performance at work, and cause major disruptions to the organisation.
  • Stress is a workplace hazard that must be dealt with like any other. Thus, the responsibility for reducing stress at work lies both with employer and employee.
  • The Health and Safety Executive has identified the following primary causes of stress at work:

Poor problem-solving environment
Poor development environment
Poor communication
Role in organisation
Role conflict

Career development
Career uncertainty
Career stagnation
Poor status/status incongruity
Poor pay
Job insecurity and redundancy
Low social value of work

Decision latitude/control
Low participation in decision making
Lack of control over work
Little decision making in work
Overload of decision making

Interpersonal relationships at work
Social or physical isolation
Poor relationships with superiors
Interpersonal conflict and violence
Lack of social support

Poorly defined work
High uncertainty in work
Fragmented or meaningless work
Under-utilisation of skill

Inflexible work schedule
Unpredictable work hours
Long or unsocial work hours


  • MyMaid will do all it can to eradicate problems relating to stress at work. In particular MyMaid will:

* Ensure close employee involvement, particularly during periods of change.
* Give opportunities for staff to contribute in the planning and organisation of their own jobs.
* Ensure staff have work targets that are stretching, but reasonable.
* Implement effective policies and procedures for dealing with bullying and any form of harassment
* Encourage good communications between staff and management.
* Promote the maintenance of a supportive culture in the workplace.
* Where appropriate, take into consideration an employee’s personal problems/problems at home.
* Ensure employees avoid working long and unsocial hours.


  • MyMaid will ensure that all policies, working practices, conditions of employment etc. do not contradict with the above statement.
  • Employees should become aware of the causes of stress, and ensure that they do not work in a way which could cause them to suffer an increase in stress, nor cause an increase in stress on others.
  • Employees must respect other members of staff, and ensure that interpersonal conflicts are avoided or dealt with sensibly.
  • Employees should participate with MyMaid intention to maintain a co-operative, supportive workplace environment.
  • If an employee is suffering from stress at work, they should discuss this with their line manager or Office Manager at the first opportunity. Where practicable and reasonable, MyMaid will seek to provide assistance to the employee.

Every employer should provide his employees with suitable means of protection against injuries, occupational diseases which may be contacted during work, fire and hazards which may result from the use of machinery and other work equipment. The employer shall apply all the other precautionary measures specified by the Ministry of Labour and Social Affairs. The employee however, must use the safety equipment and clothes given to him for this purpose. He shall also follow his employer’s instructions which aim to protect him from danger.

Every employer shall display in a permanent and prominent place at the work site, detailed instructions regarding the means of preventing fire and the means of protection of employees from hazards to which they may be exposed during work.

Appendix A:


Safety and Protection of Employees


The Law specifies certain provision regarding employee safety and health care, which are stipulated under Articles

91 to 101. The Provision of the Law require the following measures and procedure to be adhered to:


According to Chapter V Article 91 of UAE LABOUR LAW –Protection:


Every employer must provide adequate means of protection for the employee from the hazards of injuries and

vocational diseases that may occur during work as well as the hazards of fire and other hazards arising from use of

machines and other tools, and he must apply all other means of protection as approved by the Ministry of Labour &

Social Affairs, and the employee must use protective equipment and clothing provided to him for such purpose and

he must abide by all instructions of the employer aiming at his protection from dangers and must not act in a way

that may obstruct the application of said instruction.


According to Chapter V Article 92 of UAE LABOUR LAW–Instructions:


Every employer must display at a conspicuous point in the place of business detailed instructions concerning

methods to prevent fire and protect employees from dangers while they perform their duties. Said instructions shall

read in Arabic and, if necessary, in another language understood by the employees.


According to Chapter V Article 93 of UAE LABOUR LAW-First Aid:


Each employee has to arrange for one medical aid box(s), supplied with medicines, bandages disinfectants and other

relief aids, to be fixed in a conspicuous place within the reach of employees and to be used by a specialist in handling

first aids, and everyone hundred employees should be provided with an aid box. Each first- aid box shall be

sufficient for every 100 employees.


According to Chapter V Article 94 of UAE LABOUR LAW – Cleanliness:


Without prejudice to the provisions of by-laws and regulations issued by concerned government authorities the

employer must provide proper cleanliness and ventilation in each place of business and must provide such places

with adequate illumination, potable water and toilets.


According to Chapter V Article 95 of UAE LABOUR LAW – Medical Representative -Physician:


The employer must appoint one physicians(s) to do full medical check-up at least once each 6 month regularly for his

employees who are exposed to the danger of infection with any of the occupational diseases reserved in the

schedule attached hereto, and to record the results in his registers and in the personal files of such employees and

the cases of occupational diseases must be reported instantly by the doctors to the employers and the Labour

Department after these become certain through medical and laboratory analysis. The physician in charge of regular

medical check-up may ask for a second medical check-up for any employee who is exposed to occupational diseases

before the lapse of the time limit stated in the para. under this article if the case of the employee so requires.


According to Chapter V Article 96 of UAE LABOUR LAW – Medical Care:


The employer must provide employees with means of medical care according to the standards decided by the

Minister of Labour and Social Affairs in collaboration with the Minister of Health. The Minister of Labour and Social

Affairs has the capacity in consultation with the Ministry of Health, to determine the general Measures for health

prevention applicable to all establishments having staff and such measures relating to safety,

illumination, ventilation and dining rooms, as well as supply of potable and cleaning water and measures relating to

purification of atmosphere form dust and smoke and to stipulate precautionary measures against fire and electric







According to Chapter V Article 97 of UAE LABOUR LAW-Information:


The employer or his representative at the time of appointment must keep employees informed of the dangers

related to their profession and preventive measures they must take. Moreover, the employer must display

detailed written instructions in this respect at places of business.


According to Chapter V Article 98 of UAE LABOUR LAW-Information:


The employer or his representative at the time of appointment must keep employees informed of the dangers

related to their profession and preventive measures they have to take. Moreover, the employer must display

detailed written instructions in this respect at places of business.


According to Chapter V Article 99 of UAE LABOUR LAW-Prohibition of Alcohol:


Employers, agents of the employers or any other persons having authority on employees may not permit entry of

any kind of alcoholic drinks into the places of business for consumption threat, and they may not permit entrance

into or stay at the establishment or any intoxicated person.


According to Chapter V Article 100 of UAE LABOUR LAW –Precautionary Method:


The employee shall abide by instructions and orders related to business safety and precautions, and adopt

precautionary methods and pledge to care for items thereof in his possession. It is prohibited for an employee to act

in any way that may contravene enforcement of said instructions or misuse methods placed for health and safety

protection of employees or which may cause loss or damage to the same.


According to Chapter V Article 101 of UAE LABOUR LAW-Benefits:


Each employer who employs employees in areas that are remote from cities where there is no access to normal

means of transportation shall provide employees with the following facilities: 1. Adequate means of transport 2.

Adequate accommodation 3. Drinking water 4. Proper foodstuff 5. Medical aid equipment 6. Entertainment and

sports amenities.

Areas to which all or part of the provisions of this Article apply shall be stated by decision of the Minister of Labour &

Social Affairs. With exception of foodstuff, all services referred to in this Article shall be at the expense of the

employer and nothing hereof is to be borne by the employee

In addition to above there are more health and safety regulations employer must adhere to which are stipulated in

various laws (Industrial and Free zone). Contracting companies are subject to Municipality rules.